FAQ
Frequently Asked Questions (FAQ)
1. What materials are used in your jewelry?
Our jewelry is crafted from high-quality 925 sterling silver, ensuring durability and a polished finish. All raw materials are eco-friendly and safe. Each piece is plated with 18K gold or rhodium for enhanced protection against tarnishing and to prolong its lifespan.
2. How do I care for my jewelry?
To keep your jewelry looking its best, avoid exposure to harsh chemicals, perfumes, and lotions. If wearing during sports, please handle with care to avoid heavy impact or strain. Afterward, gently wipe your jewelry with a soft cloth to remove any residue. Store in a cool, dry place when not in use.
3. Can I wear your jewelry during sports or physical activities?
Yes, our jewelry is designed with active individuals in mind. However, we recommend handling it carefully during intense physical activities to avoid impact or strain. After wearing, wipe your jewelry with a soft cloth to maintain its shine.
4. Do you offer customizations?
Yes! We offer customizable options for certain products, including birthstone additions and color choices. Please contact us for more details on available customization options.
5. What sizes do your jewelry items come in?
We offer a range of sizes to ensure the perfect fit for everyone. Please refer to the product descriptions for specific sizing information, or contact our customer service team for assistance with measurements and fitting.
6. How long does it take to process my order?
Orders are typically processed within 1-3 business days. You will receive a tracking number once your order has shipped. Delivery times vary depending on your location, but we aim to get your order to you as quickly as possible.
7. Can I return or exchange my jewelry?
We offer a 30-day return and exchange policy. Items must be unused, undamaged, and in their original packaging. For more details, please visit our Return Policy page.
8. How do I contact customer service?
For any inquiries or assistance, you can reach our customer service team by emailing us at service@hebesportjewelry.com. We’re happy to help with any questions about products, orders, or services.
9. Do you offer gift wrapping?
Yes, we provide a complete product package with every order, including:
A jewelry box
A velvet pouch for storing the jewelry
A polishing cloth
A gift bag
Two small cards
An eco-friendly cardboard outer box
We hope you love our packaging! If you have any suggestions for improvement, please feel free to contact us at service@hebesportjewelry.com. Any valuable feedback will be considered for future improvements, and you’ll receive a discount coupon for your next purchase as a thank you for your suggestion.
10. How can I stay updated on new products and promotions?
Sign up for our newsletter at the bottom of our homepage to receive the latest updates, product launches, and special offers. Follow us on social media for daily inspiration and news.